Refund Policy

1. Who charges you, and for what

1.1 Charges are taken by QRStop Solutions Limited (C 116839) and appear on your bank statement under the descriptor QRstop.com.

1.2 An unfamiliar descriptor most often corresponds to a subscription taken out on https://www.qrstop.com. If in doubt, write to [email protected] before contacting your bank.

2. What you are charged

2.1 Subscribing gives rise to a first charge of $1.47 for the 48-hour trial offer.

2.2 At the end of that period, and unless cancelled, the monthly subscription of $79.87 is charged automatically, and then on the same date each month.

3. Ending the subscription

3.1 You may cancel at any time from the account area, or by email to [email protected].

3.2 Cancelling stops future charges. On its own it does not refund amounts already taken.

4. What can be refunded

4.1 QRstop issues refunds in the following cases, assessed in good faith:

• a duplicate charge or a technical billing error;
• a charge taken after a cancellation request had been duly received;
• a total outage of the platform or of redirections, attributable to QRstop, lasting more than seventy-two (72) consecutive hours;
• established fraudulent use of a third party's payment method.

4.2 Refunds are made to the original payment method, generally within five (5) to ten (10) business days depending on banking times.

5. What is not refunded

5.1 The following do not give rise to a refund:

• a subscription period already started, which remains payable in full;
• QR codes already generated, exported or printed by the customer;
• costs incurred by the customer with third parties, in particular printing materials bearing a QR code;
• simply forgetting to cancel before the renewal date.

5.2 Customers are told before subscribing that dynamic QR codes stop working once the subscription ends. That behaviour, described in the Subscription Terms, is not a ground for a refund.

6. Requesting a refund

6.1 Send your request to [email protected] from the account email address, stating the date and amount of the charge concerned.

6.2 A reasoned reply is provided within five (5) business days.

7. Bank disputes

7.1 Raising a dispute with your bank before contacting QRstop lengthens the process, since it is then handled by the banking institutions.

7.2 Contacting [email protected] first allows a faster resolution in the great majority of cases.